What determines if the repair option is available? Our customer care representatives are here to assist. THIS … The Videotron Mobile Device Protection Program provides protection against accidental damage and mechanical and/or electrical malfunction of the device (after the original manufacturer’s warranty expires). If your device was accidentally damaged and your service request is approved, you’ll need to ship Brightstar Device Protection your broken device. Yes. Service requests may be fulfilled with new or reconditioned equipment. Up to 2 replacements are permitted in any rolling 12-month period, with up to a $2,100.00 value limit per service request. Waste of Money. If the exact model is not available, the replacement will be of like kind and quality. Brightstar HVAC provides the highest level of quality service to all its clients. First … If the exact model is not available, the replacement will be of like kind and quality. We will surely satisfy your expectations. I brought my own device and activated it at The Mobile Shop with the Device Protection Plan. Committed to providing unparalleled customer service; Powered by 71 service centers across the country; Online support available; Quick, reliable, and accessible service If you choose to replace the device, you must retrieve the device from the repair vendor and contact Brightstar. The Program is a replacement service provided to the customers of The Mobile Shop. Phone: +571-404-6919. Our service request process is fast, easy, and secure. You can check your premium and deductible, review your plan documents, start a claim, and track it from start to finish. Replacement of ‘accessories’ may be with generic or non-original manufacturer accessories. Simply gather your personal information, incident details, and visit our service request page. The service request must be filed within 30 days of the incident. Demars504@***.com. Pricing is $7.00, $9.00 or $11.00 per month (dependent on device value), with Repair Processing Fees of $79.00, and Replacement Processing Fees ranging from $99.00 to $249.00. Brightstar Device Protection Cell Phone Replacement reviews: Sent me wrong phone. Still didn’t find what you were looking for? For your exact processing fee, go to My Plan and sign in. If the exact make and model is not available, your replacement will be of like kind and quality. If your device is accidentally damaged, file a service request. Call (972) 464-9145 today! You can also file a service request if your device experiences an electrical or mechanical malfunction and more than 12 months has passed since the date of purchase. The service contract is provided by The Mobile Shop and is administered by Brightstar Device Protection Ltd. For customers in New York or Alaska, If you are experiencing financial hardship due to the COVID-19 pandemic, please call 888-399-5296 … PLEASE READ THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT COVERED. Replacement service requests may be fulfilled with new or reconditioned equipment. View more about costs. While reconditioned equipment looks and functions just like new, it may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. Brightstar Device Replacement. Please note that your device must be fully operational at the time of program enrollment in order to enroll. Your replacement device also comes with a 90 day warranty. 0. Our customer care representatives are here to assist. COSTA RICA. PLEASE READ THE THE SERVICE CONTRACT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES AND WHAT IS AND IS NOT PROTECTED. I must say I was surprised by the fantastic customer service I got. Bright star is a scanless. We will send you a prepaid label, all you need to do is package your device and drop it in a Canada Post mail box. Subscribers enrolled in the Device Protection Plan pay a low monthly service fee of $5.99, $7.99, $9.99, $11.99 or $13.99 depending upon the device’s retail value at the point of sale. iPhone Users: Avoid a locked device fee by disabling your Find My iPhone app and removing the device from your iTunes account. Simply sign up when you buy your new phone or device and your protection starts immediately. Brightstar Device Protection Cell Phone Replacement reviews: Replace phone issues. Excellent work. Replacements are often new but on occasion may be reconditioned. Enrolling in the Videotron Mobile Device Protection Program is easy! Please refer to this website for the most current information. Lack of phone recycling leads to metal shortage … Reconditioned equipment may have minor cosmetic flaws. If I receive a replacement or repaired phone as the result of an approved service request, am I protected for the new device? Brightstar Device Protection Cell Phone Replacement reviews: Unbelievable. Our replacement phones … What happens if the repair provider cannot fix the device? Keeping my phone well protected is something that's constantly on my mind. With accidental damage … Lots! This program may be modified during your term. If the exact make and model is not available, your replacement will be of like kind and quality. Call our Customer Care team at 844-225-6333 for assistance from one of our Representatives. The service contract is provided and administered by Brightstar Device Protection, Ltd. What happens if I have an issue with my device after repair? Dont waste your money. per service request. After that waiting period you may file a claim online or by calling Brightstar. Please refer to this website for the most current information. You are not required to purchase this service contract to activate wireless service. This company is a scam through and through. Replacements are often new but on occasion may be reconditioned. I mean I paid a lot for my phone and I want to ensure if it's lost or needs repair, I don't have to pay for it. If your device was accidentally damaged and your service request is approved, you’ll need to ship your broken device. Learn more about Brightstar Device Protection. Pricing is $7.00, $9.00 or $11.00 per month (dependent on device value), with Repair Processing Fees of $79.00, and Replacement Processing Fees ranging from $99.00 to $249.00. The Videotron Protection Program provides protection for accidental damage and malfunction (after the manufacturer's warranty expires). Our enrollment process is quick and painless. To ensure quality, all repairs must be completed through one of Brightstar’s authorized partners. It will be repaired and returned to you within 3-5 business days. Reconditioned equipment may have minor cosmetic flaws. This program protects all subscribers enrolled before September 12, 2018. This new program is only available on or after September 12, 2018. Protection includes accidental damage and mechanical and/or electrical malfunction (after the original manufacturer’s warranty expires). For example, brand new models may not be available for repair right away, and certain types of damage such as liquid damage are not eligible for repair. Money Hungry. We will not provide service for loss or damage caused directly or indirectly by any of the limitations and exclusions listed in the Service Contract. Simply call Brightstar at 844-376-7726 or go online to file your repair warranty service request. Extremely fair and honest small shop but beats dealership in price and integrity." Up to 2 replacements are permitted in any rolling 12-month period, with up to a $2,400.00 value limit per service request. We do SERVICE, REPAIR, and INSTALLATION of all brands of central air equipment to both residential and commercial clients in the … Protection includes accidental damage and malfunction (after the manufacturer's warranty expires). In Manitoba, the Contract also includes the Mobile Device Protection Program insurance policy. Pricing ranges from $5.99 to $11.99 per month, with a service processing fee ranging from $99.00 to $199.00 for each approved request (depending upon the retail price of your device). Learn more about Brightstar Device Protection. The sent me a damaged phone. BDP US1 Rev. Q&A. You can check your service fee and processing fee, review your plan documents, start a service request, and track it from start to finish. Log on to My Plan and select Update Profile. No. The Program is a replacement service provided to the customers of The Mobile Shop. Once a repair partner is selected, you can visit any of their locations with a valid service request and have the repair completed. See reviews, photos, directions, phone numbers and more for Brightstar locations in Grapevine, TX. The Brightstar Freedom mobile protection plan does not send you a phone 1st. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the Service Contract. Existing Service RequestNew Service RequestBillingNew CoverageProblem Creating AccountUnable To Change HandsetOther Centro de oficinas Eurocenter. Pay monthly for the chance to pay for your phone to be repaired. Now more than ever, your device is crucial for keeping you connected to your world. You have to send your phone and wait for them to check if your phone can be repaired or not and then they will send you a … Bring your own devices with Device Protection Plan are not eligible for claims in the 30 days following activation. A manufacturer's warranty (in-warranty) is provided by your phone manufacturer and is generally valid for 12 months from the date of purchase. Can I use PC points for my monthly service fee? When can I file a claim? Packing materials for returning the requested equipment will be included with the replacement device sent to you. Brightstar Shared Service Center. Simply sign up when you buy your new device and your coverage will start immediately. Existing Service RequestNew Service RequestBillingNew CoverageProblem Creating AccountUnable To Change HandsetOther Worst service ever. BRIGHTSTAR Heating and Air Our company is certified by the EPA. Your monthly premium will appear on your Videotron bill. Will I get the same phone for an approved service request? You’re protected for 2 accidental damage service requests in any continuing 12 month period*. If the phone is unrepairable, you could be given the option of a replacement device. The Mobile Shop activated my personal device which I brought. Useless insurance. Act quickly! You’re covered for 2 service requests in any rolling 12 month period. Brightstar Sales & Logistics Office . Contact Videotron directly. You’re also covered for up to $2400.00 Please note that color is not guaranteed. Pricing ranges from $5.99 to $13.99 per month, with a service processing fee ranging from $99.00 to $399.00 for each approved request (depending upon the retail price of your device). Repaired devices come with a 90 day warranty on all repairs. I found Brightstar's comprehensive plans as the company provides both replacement and repair options, so your phone is safe if there is damage and a repair … Phone… Your program payment will be added to your monthly credit card bill. Ontario, New Brunswick, Nova Scotia, British Columbia, Prince Edward Island, Alberta, Newfoundland, Labrador or Saskatchewan, Service Contract for customers enrolled on or after March 26, 2020, Service Contract for customers enrolled between October 16, 2019 and March 26, 2020, Service Contract for customers enrolled prior to October 16, 2019, Insurance Certificate for customers enrolled on or after March 26 2020, Insurance Certificate for customers enrolled between October 16, 2019 and March 26, 2020, Insurance Certificate for customers enrolled prior to October 16, 2019, Program Guide for customers enrolled on or after March 26, 2020, Program Guide for customers enrolled between October 16, 2019 and March 26, 2020, Program Guide for customers enrolled prior to October 16, 2019, Relative à la déclaration solennelle de demande de service, Relative à la déclaration solennelle de demande de service FAQ, @Copyright 2020 by Brightstar Device Protection. *Service Requests due to Mechanical/Electrical Failures not included in service request limit. Learn more about Brightstar Device Protection. The service contract is provided by The Mobile Shop and is administered by Brightstar Device Protection Ltd. Pricing is $7.00 per month, with a repair or replacement fee of $79.00. When it comes to great coverage and exceptional customer care, Brightstar’s got you covered. My Plan and sign in. A proud subsidiary of Brightstar Corp. since 2011, Brightstar Device Protection, provides phone and device protection programs for millions of subscribers around the globe. Lost my phone 6 plus called in device protection currently brightstar had device protection for nearly 2 n half years pay around 13.99 equals to 180 aprox a year so two years 360 got a a replacement phone refurbished not a brand new one as they only guaranty a replacement … Electrical or mechanical malfunctions in these first 12 months that are no cause of your own are generally covered by your manufacturer’s warranty. 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